Proactive IT Support Services

Proactive IT support that stops problems before they stop your business. LME Services is family-run, in business since 1994, and backed by local technicians who watch your systems.

Technician monitoring business IT systems on multiple screens

Our Proactive IT Support Services

A growing business cannot afford to wait for things to break. We combine monitoring, support, security, backups, cloud, and compliance to prevent disruption.

Remote Monitoring Support

Continuous infrastructure monitoring helps identify threats, performance concerns, and technical problems early, with human technicians available to diagnose and resolve issues remotely.

Managed IT Services

Outsourced IT management combines network oversight, performance optimization, cybersecurity, backups, user training, and helpdesk support into one coordinated service.

Cybersecurity Services

Protect business systems with threat monitoring, detection and response, identity and access management, endpoint protection, security audits, and recovery planning.

Backup And Recovery

Automated backups for servers, workstations, and cloud data are replicated offsite, with versioning, test restores, and documented recovery objectives.

Office 365 Support

Manage Microsoft 365 security, users, groups, SharePoint, OneDrive, Teams, licensing, training, backups, and email administration with proactive oversight.

Helpdesk Support

Get instant access to technicians for remote troubleshooting, systems monitoring, performance optimization, user assistance, and on-site support when needed.

Stay Ahead Of Issues

Prevent IT Problems Before They Disrupt Business

An office manager doing IT on the side can only react after something breaks. Monitoring, updates, security, and backup checks catch root causes early, guided by a local partner.

IT professional reviewing proactive monitoring and security data
Trusted By Businesses

Client Success Stories

See how growing businesses stopped firefighting and got ahead of problems before they spread. Their stories show fewer disruptions, stronger security, and steady support.

"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"

Marlan Walker
Marlan Walker

"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."

Shashi Narahari
Shashi Narahari

"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."

David Schuelke
David Schuelke

"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."

Jason Bergen
Jason Bergen

"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."

Lara Cleary
Lara Cleary

"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."

Patty Lovelady
Patty Lovelady

"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."

Travis Penfield
Travis Penfield

"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."

George Dades
George Dades

"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"

Marlan Walker
Marlan Walker

"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."

Shashi Narahari
Shashi Narahari

"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."

David Schuelke
David Schuelke

"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."

Jason Bergen
Jason Bergen

"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."

Lara Cleary
Lara Cleary

"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."

Patty Lovelady
Patty Lovelady

"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."

Travis Penfield
Travis Penfield

"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."

George Dades
George Dades

"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"

Marlan Walker
Marlan Walker

"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."

Shashi Narahari
Shashi Narahari

"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."

David Schuelke
David Schuelke

"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."

Jason Bergen
Jason Bergen

"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."

Lara Cleary
Lara Cleary

"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."

Patty Lovelady
Patty Lovelady

"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."

Travis Penfield
Travis Penfield

"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."

George Dades
George Dades
The LME Services Difference

Why Choose LME Services?

Only hear from your IT provider when something is already down? LME builds long-term relationships, answers live, and keeps pricing flat and predictable.

Family-Run Expertise

A second-generation provider founded in 1994, serving businesses with continuity and long-term commitment.

24/7 Monitoring

Continuous monitoring and human support help Chicagoland businesses identify and address issues proactively.

Unified Protection

Managed IT, cybersecurity, backup, disaster recovery, and telecom support work together through one partner.

Plain-English Guidance

Receive practical recommendations that make technology decisions clearer for business owners and office managers.

Meet The LME Services Team

A provider that only reacts after something breaks can't spot trouble early. The same experienced local team knows your setup and catches changes first.

Portrait of Joe Engelking, CEO of LME Services

Joe Engelking

CEO

Joe Engelking serves as CEO of LME Services, proudly carrying forward the standard of service excellence his father, Leon, established in 1994. Based at the company's Hoffman Estates headquarters, Joe leads new business development and client relationships across the Chicagoland area, ensuring every organization receives technology solutions tailored to their unique needs. As a second-generation leader, he blends decades of family expertise with a forward-thinking approach, championing the integration of AI and automation into client operations to improve efficiency and security. Joe is deeply committed to LME's mission of practical, plain-English technology guidance, working closely with small and mid-size businesses, law firms, and financial services companies. His leadership reflects a genuine dedication to keeping clients running, secure, and confident in their technology partner.

Portrait of Leon Engelking, Founder of LME Services

Leon Engelking

Founder

Leon Engelking is the Founder of LME Services, having launched the company in 1994 after a career at IBM during the early rise of Microsoft and personal computing. Recognizing an underserved population of business owners who needed dependable, practical IT support as internet adoption emerged, Leon built LME from the ground up to meet that need. Over more than three decades, he guided the company through major technology shifts, including ransomware growth, cloud computing adoption, and the transition to remote work. His vision established LME's family-run culture and its commitment to long-term client relationships throughout Chicagoland. Leon's legacy continues to shape the company's values of security-first operations and dedicated, personalized service for small and mid-size businesses across the region.

Frequently Asked Questions

What does proactive support mean?

Proactive support means monitoring and maintaining technology before problems create downtime or workflow disruption. LME Services watches systems for threats, performance concerns, and other issues, applies updates, supports users, and helps maintain backup readiness. When a concern appears, technicians can investigate and respond before it becomes a larger operational problem.

What is included in proactive IT support?

How does remote monitoring help my business?

Can proactive IT support help prevent ransomware?

Does proactive support include data backups?

Can you support Microsoft 365 users and systems?

Can proactive IT support help with compliance readiness?

How do I get started with proactive IT support?

Still Have Questions About IT Support?

Talk with LME Services about your systems, risks, and support needs.

Where We Provide Support

Some fixes need hands on hardware, and a far-off provider leaves you stuck for days. Local technicians support businesses across Chicagoland, including Chicago, Schaumburg, and Elk Grove Village.

Chicagoland

Primary Region

24/7 Monitoring

Support Availability

Hoffman Estates

Local Headquarters

Need Proactive IT Support Nearby?

Ask LME Services about availability for your organization and location.

Trusted By Clients

Awards and Recognition

GoodFirms Best Company to Work With badge

GoodFirms Best Company to Work With

Recognized by GoodFirms in 2023 for a client-first approach to IT support.

UpCity Top IT Provider badge

UpCity Top IT Provider

Featured on UpCity among top-rated managed IT services providers in Chicago.

Clutch Top Managed Service Provider Illinois 2024 badge

Clutch Top Managed Service Provider Illinois 2024

Ranked by Clutch as a top managed service provider in Illinois for 2024.

Take A Proactive Approach To IT

Surprise emergency bills add up when nobody plans ahead. Share your goals and concerns, and we will recommend practical next steps.

Contact Us Today

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For immediate assistance, feel free to give us a direct call at 847-496-5196. You can also send us a quick email at info@lmeservices.com.