Co-Managed IT Services: Augment Your IT Team

Co-managed IT means an outside provider works alongside your existing internal IT team instead of replacing it. The partnership can fill specific gaps such as helpdesk coverage, cybersecurity, Microsoft 365 administration, backup and recovery, compliance, projects, or specialized technical expertise. Your internal team retains control of priorities and systems while LME Services contributes additional support and capabilities.

The relationship begins by identifying responsibilities, technology gaps, escalation paths, and communication preferences. LME Services can then provide only the capabilities your team needs, such as remote support, monitoring, security assistance, cloud administration, or project help. Clear ownership and regular communication help prevent duplicated work while giving internal staff a reliable technical resource when complexity or workload increases.

Yes. LME Services can supplement internal security efforts with proactive threat monitoring, managed detection and response, SIEM, endpoint protection, identity and access management, security audits, and compliance guidance. The right division of responsibilities depends on your existing tools and staff. Co-managed support can help your team improve visibility and response without requiring a complete change in internal ownership.

LME Services supports Microsoft 365 deployment, security configuration, user and group management, file systems, SharePoint, OneDrive, Teams, licensing, employee training, backup and disaster recovery, and email audits. Your internal team can retain administrative control while LME assists with specialized tasks, ongoing management, proactive monitoring, or support needs that exceed available internal capacity.

Yes. Backup and disaster recovery support can include automated backups of servers, workstations, and cloud data, offsite replication, ransomware-resistant versioning, periodic test restores, documented recovery time objectives and recovery point objectives, and assistance with actual restorations. LME Services can complement your internal processes and help verify that critical data is recoverable when needed.

LME Services manages technology projects and migrations including Office 365 and cloud migrations, data transfers, system decommissioning, and infrastructure changes. Support can cover landscape analysis, solution design, build and testing, cutover assistance, and post-migration support. This gives internal teams additional project capacity while maintaining a coordinated approach designed to reduce disruption and support long-term reliability.

LME Services provides compliance management and SOC consulting support involving cybersecurity risk assessments, policy development, gap analysis, control implementation, documentation, ongoing monitoring, staff training, and coordination with third-party auditors and CPAs. Support can address HIPAA, SOC 1, SOC 2, ISO certifications, and other industry-specific requirements identified during the consultation.

Co-managed IT is designed for organizations that already have internal technology staff and want targeted outside support. Fully managed IT generally places broader responsibility for technology operations with the provider. A co-managed arrangement can be narrower and more collaborative, covering selected functions such as helpdesk, cybersecurity, cloud administration, backups, compliance, or projects while your internal team continues managing the areas it prefers.