Cyber Incident Response Services

When a cyber incident threatens business continuity, LME Services provides practical response support to help contain threats, understand impact, restore operations, and reduce future risk. Our family-run team combines cybersecurity, monitoring, backup, and recovery expertise with plain-English guidance, helping small and mid-sized businesses protect sensitive data and stay operational across Chicagoland and beyond.

Cybersecurity team reviewing an incident response dashboard

Our Cyber Incident Response Services

Integrated cybersecurity, monitoring, backup, and recovery support helps businesses respond confidently when technology threats emerge.

Threat Detection & Response

Cybersecurity services combine advanced threat detection, response capabilities, SIEM, identity and access management, endpoint protection, and 24/7 SOC oversight.

Backup & Recovery

Automated backups, offsite replication, ransomware-resistant versioning, test restores, and documented recovery objectives support dependable restoration after an incident.

24/7 Incident Monitoring

Remote monitoring and human support help identify system threats and technical problems quickly, with experienced technicians available to diagnose and resolve issues remotely.

Security-First Response

Respond Faster And Recover With Confidence

A cyber incident demands more than a quick technical fix. LME Services brings together 24/7 monitoring, managed detection and response, backup readiness, disaster recovery planning, and practical guidance to help businesses contain disruption and protect critical operations. For organizations across Chicagoland and other supported areas, our team provides a familiar point of contact when systems, data, or employee accounts are at risk.

Technician reviewing cybersecurity response findings
Trusted By Businesses

Client Success Stories

See how organizations rely on LME Services for practical, responsive technology and cybersecurity support.

"The entire IT installation was incredibly smooth and stress-free. We are very happy with all of the equipment, software, and support we have received from LME."

Lara Cleary
The LME Services Difference

Why Choose LME Services?

LME Services combines security expertise with dependable, plain-English support for organizations facing evolving technology risks.

24/7 Oversight

Human support and SOC monitoring help identify threats and technology issues beyond standard business hours.

Family-Run Expertise

A second-generation provider founded in 1994 delivers continuity and familiar support to Chicagoland businesses.

Integrated Recovery

Cybersecurity, backups, disaster recovery, and managed IT work together to support resilient business operations.

Clear Guidance

Plain-English recommendations help business owners understand risks, response options, and practical next steps.

Meet The LME Services Team

A dedicated team supports secure, resilient business technology with practical guidance.

Portrait of Joe Engelking, CEO of LME Services

Joe Engelking

CEO

Joe Engelking serves as CEO of LME Services, proudly carrying forward the standard of service excellence his father, Leon, established in 1994. Based at the company's Hoffman Estates headquarters, Joe leads new business development and client relationships across the Chicagoland area, ensuring every organization receives technology solutions tailored to their unique needs. As a second-generation leader, he blends decades of family expertise with a forward-thinking approach, championing the integration of AI and automation into client operations to improve efficiency and security. Joe is deeply committed to LME's mission of practical, plain-English technology guidance, working closely with small and mid-size businesses, law firms, and financial services companies. His leadership reflects a genuine dedication to keeping clients running, secure, and confident in their technology partner.

Portrait of Leon Engelking, Founder of LME Services

Leon Engelking

Founder

Leon Engelking is the Founder of LME Services, having launched the company in 1994 after a career at IBM during the early rise of Microsoft and personal computing. Recognizing an underserved population of business owners who needed dependable, practical IT support as internet adoption emerged, Leon built LME from the ground up to meet that need. Over more than three decades, he guided the company through major technology shifts, including ransomware growth, cloud computing adoption, and the transition to remote work. His vision established LME's family-run culture and its commitment to long-term client relationships throughout Chicagoland. Leon's legacy continues to shape the company's values of security-first operations and dedicated, personalized service for small and mid-size businesses across the region.

Portrait of Shania Vernon, Customer Support and Business Operations at LME Services

Shania Vernon

Customer Support / Business Operations

Shania Vernon supports LME Services' clients through customer support and business operations, playing a key role in ensuring smooth day-to-day interactions between the company and the businesses it serves. She helps coordinate client communications and operational processes, contributing to LME's reputation for dependable, responsive service across the Chicagoland area. Shania works behind the scenes to ensure that clients receive timely assistance and that internal operations run efficiently, supporting the company's broader mission of keeping businesses running without disruption. Her attention to detail and dedication to client satisfaction reflect LME's family-run values of long-term relationships and practical, straightforward service. Shania is an essential part of the team that helps small and mid-size businesses feel confident in their technology partner.

Portrait of Ivan Chapa, Systems Engineer at LME Services

Ivan Chapa

Systems Engineer

Ivan Chapa serves as Systems Engineer at LME Services, acting as a lead technical resource for clients throughout the Chicagoland area. He is frequently recognized in client testimonials for his reliable 24/7 support and consistent follow-through on technical issues, ensuring businesses stay secure and operational at all times. Ivan's expertise spans managed IT services, systems monitoring, and troubleshooting, allowing him to resolve complex technical challenges efficiently while communicating clearly with clients. His hands-on approach and commitment to responsiveness align with LME's mission of ensuring clients are never caught off guard by technology issues. Ivan plays a critical role in maintaining the dependable, security-focused service that has defined LME Services' reputation for over three decades.

Frequently Asked Questions

What is cyber security incident response?

Cyber security incident response is the organized process of identifying, containing, investigating, and recovering from a security incident. It can involve reviewing alerts, isolating affected systems or accounts, assessing potential data exposure, restoring from reliable backups, and addressing weaknesses that enabled the event. A response plan helps reduce confusion and supports more consistent decisions during a disruptive situation.

What types of cyber incidents can LME Services help address?

What should a business do immediately after discovering a cyber incident?

Can incident response include restoring lost or encrypted data?

How does 24/7 monitoring support incident response?

Does LME Services help prevent future cyber incidents?

Can LME Services help with compliance after a cyber incident?

Where does LME Services provide cyber incident response support?

Need Help With A Cyber Incident?

Talk with LME Services about practical response and recovery support.

Service Areas We Support

LME Services supports organizations across Chicagoland, Wisconsin Dells, and Charleston, SC.

Do We Support Your Organization?

Confirm service availability and discuss your incident response needs.

Trusted Experience

Awards and Recognition

Google review recognition for LME Services

Google Reviews

4.9 out of 5 stars across 30 reviews

GoodFirms review recognition for LME Services

GoodFirms Reviews

5.0 rating across 17 reviews

LME Services founded in 1994 recognition emblem

Founded In 1994

More than three decades of technology service

Get Practical Cyber Response Support

Share what happened and our team will help outline appropriate response and recovery next steps.

Contact Us Today

For immediate assistance, feel free to give us a direct call at 847-496-5196. You can also send us a quick email at info@lmeservices.com.