Help Desk Support
Give employees instant access to technicians for software, hardware, network, and account issues. Remote troubleshooting is available 24/7, with on-site support available when a hands-on resolution is needed.
24/7 IT support and help desk services with real people who answer, day or night. Family-run since 1994, LME Services sends local technicians when remote fixes fall short.
Outgrown one-person IT? Get full help desk, monitoring, security, and recovery coverage around the clock.
Give employees instant access to technicians for software, hardware, network, and account issues. Remote troubleshooting is available 24/7, with on-site support available when a hands-on resolution is needed.
Continuous monitoring helps identify performance problems, system alerts, and emerging issues before they become disruptive. Experienced technicians investigate and resolve many concerns remotely to reduce avoidable downtime.
Outsource day-to-day IT management with help desk coverage, infrastructure oversight, performance optimization, updates, cybersecurity, licensing, and strategic support coordinated through one dependable technology partner.
Manage Microsoft 365 users, licenses, Teams, SharePoint, OneDrive, email security, and backups with knowledgeable support for employees and administrators across your organization.
Pair help desk responsiveness with managed detection, endpoint protection, identity controls, SIEM oversight, and 24/7 SOC monitoring to help defend business systems, data, and email.
Protect critical servers, workstations, and cloud data with automated backups, ransomware-resistant versioning, test restores, and documented recovery objectives that support a faster return to operations.
Lockouts and slow systems get fixed properly, not patched and forgotten. One help desk links support to cybersecurity, Microsoft 365, backups, and on-site help.
See how businesses left slow providers behind and got round-the-clock help that works. Real results from teams that needed IT they could count on.
"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"
"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."
"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."
"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."
"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."
"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."
"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."
"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."
"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"
"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."
"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."
"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."
"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."
"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."
"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."
"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."
"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"
"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."
"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."
"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."
"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."
"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."
"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."
"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."
Tired of waiting on hold for help that never comes? LME answers live, with flat pricing and the same team every time.
Real technicians provide around-the-clock assistance when critical technology issues cannot wait.
Founded in 1994, LME brings decades of practical IT guidance to businesses.
Familiar technicians and assigned leads promote continuity, accountability, and clearer communication.
Monitoring, detection, backup, and support work together to reduce operational technology risk.
Reach experienced people who know your setup, not a new face each call. A family-run team keeps your support consistent.
CEO
Joe Engelking serves as CEO of LME Services, proudly carrying forward the standard of service excellence his father, Leon, established in 1994. Based at the company's Hoffman Estates headquarters, Joe leads new business development and client relationships across the Chicagoland area, ensuring every organization receives technology solutions tailored to their unique needs. As a second-generation leader, he blends decades of family expertise with a forward-thinking approach, championing the integration of AI and automation into client operations to improve efficiency and security. Joe is deeply committed to LME's mission of practical, plain-English technology guidance, working closely with small and mid-size businesses, law firms, and financial services companies. His leadership reflects a genuine dedication to keeping clients running, secure, and confident in their technology partner.
Founder
Leon Engelking is the Founder of LME Services, having launched the company in 1994 after a career at IBM during the early rise of Microsoft and personal computing. Recognizing an underserved population of business owners who needed dependable, practical IT support as internet adoption emerged, Leon built LME from the ground up to meet that need. Over more than three decades, he guided the company through major technology shifts, including ransomware growth, cloud computing adoption, and the transition to remote work. His vision established LME's family-run culture and its commitment to long-term client relationships throughout Chicagoland. Leon's legacy continues to shape the company's values of security-first operations and dedicated, personalized service for small and mid-size businesses across the region.
IT support can include help desk troubleshooting, remote support, on-site assistance, network and server management, device maintenance, software and account administration, cloud support, cybersecurity, backup, disaster recovery, and strategic IT planning. A managed IT provider combines these functions into ongoing coverage, while reactive IT support addresses individual problems as they occur. The right mix depends on your systems, users, security needs, and tolerance for downtime.
Speak with our team about reliable coverage for your business.
When a remote fix falls short, waiting days for a technician to show up isn't an option. Local technicians based in Hoffman Estates cover offices across Chicagoland.
Since 1994
Founded
24/7 Human Help
Support Coverage
4.9-Star Rating
Google Reviews
Ask our team about coverage for your office location.
Recognized by GoodFirms in 2023 for a client-first approach to IT support.
Featured on UpCity among top-rated managed IT services providers in Chicago.
Ranked by Clutch as a top managed service provider in Illinois for 2024.
Whether you have outgrown your IT or want a better provider, start here. Tell us your needs and we will map out coverage that fits.
For immediate assistance, feel free to give us a direct call at 847-496-5196. You can also send us a quick email at info@lmeservices.com.
For immediate assistance, feel free to give us a direct call at 847-496-5196. You can also send us a quick email at info@lmeservices.com.