Help Desk Support
Give employees instant access to technicians for software, hardware, network, and account issues. Remote troubleshooting is available 24/7, with on-site support available when a hands-on resolution is needed.
Keep your business productive with responsive IT help from real technicians, day or night. LME Services delivers 24/7 help desk support, proactive monitoring, remote troubleshooting, and on-site assistance when needed. Whether employees are locked out, systems slow down, or a critical issue interrupts work, our team helps restore stability quickly while strengthening the technology that keeps your organization moving.
Complete around-the-clock support, monitoring, security, and recovery services designed to keep business technology dependable.
Give employees instant access to technicians for software, hardware, network, and account issues. Remote troubleshooting is available 24/7, with on-site support available when a hands-on resolution is needed.
Continuous monitoring helps identify performance problems, system alerts, and emerging issues before they become disruptive. Experienced technicians investigate and resolve many concerns remotely to reduce avoidable downtime.
Outsource day-to-day IT management with help desk coverage, infrastructure oversight, performance optimization, updates, cybersecurity, licensing, and strategic support coordinated through one dependable technology partner.
Manage Microsoft 365 users, licenses, Teams, SharePoint, OneDrive, email security, and backups with knowledgeable support for employees and administrators across your organization.
Pair help desk responsiveness with managed detection, endpoint protection, identity controls, SIEM oversight, and 24/7 SOC monitoring to help defend business systems, data, and email.
Protect critical servers, workstations, and cloud data with automated backups, ransomware-resistant versioning, test restores, and documented recovery objectives that support a faster return to operations.
LME Services combines a responsive help desk with proactive monitoring so technology problems receive attention before they derail the workday. Instead of navigating issues alone, your team can reach experienced technicians for troubleshooting, user support, system maintenance, and escalation of complex concerns. Our unified approach also connects support with cybersecurity, Microsoft 365 administration, backup readiness, and on-site assistance when remote resolution is not enough.
See how organizations rely on responsive support and practical technology guidance.
Choose a technology partner focused on continuity, security, and straightforward service.
Real technicians provide around-the-clock assistance when critical technology issues cannot wait.
Founded in 1994, LME brings decades of practical IT guidance to businesses.
Familiar technicians and assigned leads promote continuity, accountability, and clearer communication.
Monitoring, detection, backup, and support work together to reduce operational technology risk.
Experienced people delivering practical, responsive technology support.
CEO
Joe Engelking serves as CEO of LME Services, proudly carrying forward the standard of service excellence his father, Leon, established in 1994. Based at the company's Hoffman Estates headquarters, Joe leads new business development and client relationships across the Chicagoland area, ensuring every organization receives technology solutions tailored to their unique needs. As a second-generation leader, he blends decades of family expertise with a forward-thinking approach, championing the integration of AI and automation into client operations to improve efficiency and security. Joe is deeply committed to LME's mission of practical, plain-English technology guidance, working closely with small and mid-size businesses, law firms, and financial services companies. His leadership reflects a genuine dedication to keeping clients running, secure, and confident in their technology partner.
Founder
Leon Engelking is the Founder of LME Services, having launched the company in 1994 after a career at IBM during the early rise of Microsoft and personal computing. Recognizing an underserved population of business owners who needed dependable, practical IT support as internet adoption emerged, Leon built LME from the ground up to meet that need. Over more than three decades, he guided the company through major technology shifts, including ransomware growth, cloud computing adoption, and the transition to remote work. His vision established LME's family-run culture and its commitment to long-term client relationships throughout Chicagoland. Leon's legacy continues to shape the company's values of security-first operations and dedicated, personalized service for small and mid-size businesses across the region.
Customer Support / Business Operations
Shania Vernon supports LME Services' clients through customer support and business operations, playing a key role in ensuring smooth day-to-day interactions between the company and the businesses it serves. She helps coordinate client communications and operational processes, contributing to LME's reputation for dependable, responsive service across the Chicagoland area. Shania works behind the scenes to ensure that clients receive timely assistance and that internal operations run efficiently, supporting the company's broader mission of keeping businesses running without disruption. Her attention to detail and dedication to client satisfaction reflect LME's family-run values of long-term relationships and practical, straightforward service. Shania is an essential part of the team that helps small and mid-size businesses feel confident in their technology partner.
Systems Engineer
Ivan Chapa serves as Systems Engineer at LME Services, acting as a lead technical resource for clients throughout the Chicagoland area. He is frequently recognized in client testimonials for his reliable 24/7 support and consistent follow-through on technical issues, ensuring businesses stay secure and operational at all times. Ivan's expertise spans managed IT services, systems monitoring, and troubleshooting, allowing him to resolve complex technical challenges efficiently while communicating clearly with clients. His hands-on approach and commitment to responsiveness align with LME's mission of ensuring clients are never caught off guard by technology issues. Ivan plays a critical role in maintaining the dependable, security-focused service that has defined LME Services' reputation for over three decades.
IT support can include help desk troubleshooting, remote support, on-site assistance, network and server management, device maintenance, software and account administration, cloud support, cybersecurity, backup, disaster recovery, and strategic IT planning. A managed IT provider combines these functions into ongoing coverage, while break/fix support addresses individual problems as they occur. The right mix depends on your systems, users, security needs, and tolerance for downtime.
Speak with our team about reliable coverage for your business.
LME brings responsive business IT support to Chicagoland and selected regional markets.
Since 1994
Founded
24/7 Human Help
Support Coverage
4.9-Star Rating
Google Reviews
Ask our team about coverage for your office location.
4.9 out of 5 stars across 30 reviews.
5.0 rating across 17 client reviews.
Decades of managed IT experience.
Tell us about your support needs, current environment, and business priorities. Our team will follow up to discuss a practical coverage option.
For immediate assistance, feel free to give us a direct call at 847-496-5196. You can also send us a quick email at info@lmeservices.com.
For immediate assistance, feel free to give us a direct call at 847-496-5196. You can also send us a quick email at info@lmeservices.com.