Helpdesk Support
Get instant access to technicians for troubleshooting, user assistance, hardware maintenance, software management, network infrastructure, and systems issues through remote or onsite support.
24/7 emergency IT support that puts a real technician on the problem fast. Family-run since 1994, our local technicians get Chicagoland businesses back online.
When systems fail, you need what a full IT department would bring. We cover users, infrastructure, cybersecurity, and continuity around the clock.
Get instant access to technicians for troubleshooting, user assistance, hardware maintenance, software management, network infrastructure, and systems issues through remote or onsite support.
Proactive monitoring helps identify system problems and threats early, while experienced technicians respond remotely to reduce disruption and help maintain reliable business operations.
Support includes threat monitoring, endpoint protection, identity and access management, security audits, and managed detection capabilities designed to help protect business systems and data.
Automated backups, offsite replication, ransomware-resistant versioning, test restores, and recovery planning help organizations prepare for data loss and operational disruption.
Receive help with Microsoft 365 security, users, groups, SharePoint, OneDrive, Teams, licensing, backups, employee training, and ongoing platform administration.
When remote troubleshooting is not enough, LME Services provides onsite support for business technology, infrastructure, hardware, migrations, and complex technical issues.
In an emergency, sitting on hold while your provider opens a ticket only makes things worse. Real people answer 24/7, fix the cause, and come on-site if needed.
Businesses that left slow providers now call a team that picks up. See how responsive follow-through helped them recover faster.
"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"
"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."
"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."
"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."
"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."
"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."
"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."
"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."
"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"
"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."
"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."
"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."
"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."
"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."
"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."
"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."
"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"
"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."
"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."
"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."
"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."
"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."
"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."
"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."
Stuck on hold during an outage with your last provider? LME answers live, day or night, with flat pricing and no surprise line items.
Human technicians provide support around the clock when urgent technology problems affect your business.
A family-run provider supports Chicagoland businesses with familiar technicians and dedicated client relationships.
Monitoring, cybersecurity, backups, and recovery planning help address threats and reduce business disruption.
Receive practical, plain-English recommendations without unnecessary enterprise complexity or confusing technical language.
In an emergency, reading your history to a stranger wastes time you don't have. You reach people who already know your systems, day or night.
CEO
Joe Engelking serves as CEO of LME Services, proudly carrying forward the standard of service excellence his father, Leon, established in 1994. Based at the company's Hoffman Estates headquarters, Joe leads new business development and client relationships across the Chicagoland area, ensuring every organization receives technology solutions tailored to their unique needs. As a second-generation leader, he blends decades of family expertise with a forward-thinking approach, championing the integration of AI and automation into client operations to improve efficiency and security. Joe is deeply committed to LME's mission of practical, plain-English technology guidance, working closely with small and mid-size businesses, law firms, and financial services companies. His leadership reflects a genuine dedication to keeping clients running, secure, and confident in their technology partner.
Founder
Leon Engelking is the Founder of LME Services, having launched the company in 1994 after a career at IBM during the early rise of Microsoft and personal computing. Recognizing an underserved population of business owners who needed dependable, practical IT support as internet adoption emerged, Leon built LME from the ground up to meet that need. Over more than three decades, he guided the company through major technology shifts, including ransomware growth, cloud computing adoption, and the transition to remote work. His vision established LME's family-run culture and its commitment to long-term client relationships throughout Chicagoland. Leon's legacy continues to shape the company's values of security-first operations and dedicated, personalized service for small and mid-size businesses across the region.
IT support helps businesses keep technology available, secure, and productive. Services can include troubleshooting hardware and software, resolving network issues, assisting users, monitoring systems, managing cloud platforms, responding to cybersecurity concerns, and coordinating onsite help when necessary. LME Services provides these capabilities through 24/7 human support, remote assistance, monitoring, and broader managed IT services.
Talk with LME Services about responsive support for your business technology.
When remote fixes fall short, you shouldn't be stuck waiting days for a technician. Our Hoffman Estates team provides local, on-site emergency support across Chicagoland.
Chicagoland
Service Area
24/7 Support
Availability
Hoffman Estates
Local Base
Confirm service availability and discuss your organization’s IT needs.
Recognized by GoodFirms in 2023 for a client-first approach to IT support.
Featured on UpCity among top-rated managed IT services providers in Chicago.
Ranked by Clutch as a top managed service provider in Illinois for 2024.
Systems down, or done with a provider who takes hours to call back? Tell us what is happening and we will help.
For immediate assistance, feel free to give us a direct call at 847-496-5196. You can also send us a quick email at info@lmeservices.com.
For immediate assistance, feel free to give us a direct call at 847-496-5196. You can also send us a quick email at info@lmeservices.com.