Helpdesk Support
Get instant access to technicians for remote troubleshooting, user assistance, systems monitoring, performance optimization, training, and on-site support when needed.
Managed IT support services that stop the outage cycle and keep you productive. Since 1994, local technicians from a family-run company have handled monitoring, helpdesk, security, and backups.
Grown past what one IT person can handle? We cover daily operations, security, cloud, continuity, and improvement projects.
Get instant access to technicians for remote troubleshooting, user assistance, systems monitoring, performance optimization, training, and on-site support when needed.
Proactive monitoring identifies system problems and threats while experienced technicians respond remotely to help minimize downtime and business disruption.
Protect business systems with threat monitoring, detection and response, identity and access management, endpoint protection, security audits, and recovery planning.
Automated backups cover servers, workstations, and cloud data, with offsite replication, ransomware-resistant versioning, test restores, and restoration support.
Manage Microsoft 365 deployment, security, users, licensing, SharePoint, OneDrive, Teams, training, backups, and ongoing email and system administration.
Prepare for HIPAA, ISO, SOC 1, SOC 2, and other requirements through risk assessments, policy development, gap analysis, monitoring, and audit coordination.
Stop explaining the same problem to a different tech every time you call. One team handles helpdesk requests, security, cloud, backup, and compliance, so systems stay up.
These companies were fed up with unreliable IT support and unanswered tickets before switching to LME. See how they got steadier days, stronger security, and better continuity.
"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"
"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."
"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."
"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."
"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."
"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."
"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."
"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."
"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"
"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."
"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."
"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."
"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."
"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."
"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."
"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."
"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"
"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."
"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."
"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."
"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."
"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."
"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."
"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."
Surprise bills and slow callbacks should not come with IT support. LME offers transparent pricing, no long-term contracts, and live answers.
A second-generation provider focused on long-term relationships and dependable service for businesses.
Human support and monitoring help businesses address technical issues and threats whenever they arise.
Managed IT, cybersecurity, backup, cloud, compliance, and telecom support from one coordinated team.
Experience supporting Chicagoland organizations with familiar technicians and practical plain-English guidance.
Stuck waiting in a ticket queue for a tech who doesn't know you? A family-run team gives you the same experienced technicians every time.
CEO
Joe Engelking serves as CEO of LME Services, proudly carrying forward the standard of service excellence his father, Leon, established in 1994. Based at the company's Hoffman Estates headquarters, Joe leads new business development and client relationships across the Chicagoland area, ensuring every organization receives technology solutions tailored to their unique needs. As a second-generation leader, he blends decades of family expertise with a forward-thinking approach, championing the integration of AI and automation into client operations to improve efficiency and security. Joe is deeply committed to LME's mission of practical, plain-English technology guidance, working closely with small and mid-size businesses, law firms, and financial services companies. His leadership reflects a genuine dedication to keeping clients running, secure, and confident in their technology partner.
Founder
Leon Engelking is the Founder of LME Services, having launched the company in 1994 after a career at IBM during the early rise of Microsoft and personal computing. Recognizing an underserved population of business owners who needed dependable, practical IT support as internet adoption emerged, Leon built LME from the ground up to meet that need. Over more than three decades, he guided the company through major technology shifts, including ransomware growth, cloud computing adoption, and the transition to remote work. His vision established LME's family-run culture and its commitment to long-term client relationships throughout Chicagoland. Leon's legacy continues to shape the company's values of security-first operations and dedicated, personalized service for small and mid-size businesses across the region.
Managed IT support can include helpdesk assistance, remote troubleshooting, systems monitoring, performance optimization, hardware and software support, user training, cybersecurity, cloud management, backups, disaster recovery, and compliance assistance. LME Services also provides on-site support when needed, helping businesses coordinate everyday technology needs through one dedicated partner rather than managing disconnected providers.
Talk with our team about your systems, goals, and ongoing support needs.
Remote-only providers can't do much when a server or switch physically fails. Hoffman Estates is home base, so our technicians come on site for Chicagoland businesses when you need them.
Chicagoland
Service Area
24/7 Support
Availability
Hoffman Estates
Headquarters
Confirm service availability and discuss the right managed IT approach.
Recognized by GoodFirms in 2023 for a client-first approach to IT support.
Featured on UpCity among top-rated managed IT services providers in Chicago.
Ranked by Clutch as a top managed service provider in Illinois for 2024.
Whether you have outgrown your IT or are ready to switch providers, let's talk. Tell us your needs for a personalized conversation.
For immediate assistance, feel free to give us a direct call at 847-496-5196. You can also send us a quick email at info@lmeservices.com.
For immediate assistance, feel free to give us a direct call at 847-496-5196. You can also send us a quick email at info@lmeservices.com.