Helpdesk Support
Get instant access to technicians for everyday technology questions, troubleshooting, software issues, hardware concerns, and user assistance through remote and on-site support.
End user support services that keep employees working instead of waiting on hold. Real people answer 24/7, and local technicians from a family-run team since 1994 visit when needed.
As your team grows, so do device, app, and login problems. We cover the everyday support a full IT department would handle.
Get instant access to technicians for everyday technology questions, troubleshooting, software issues, hardware concerns, and user assistance through remote and on-site support.
Proactive monitoring identifies system issues and potential threats while experienced technicians respond remotely to help minimize disruption and keep employees productive.
Outsource ongoing IT management, including infrastructure, updates, security, performance optimization, user training, and support for your business technology environment.
Receive assistance with Microsoft 365 deployment, email, Teams, SharePoint, OneDrive, licensing, user management, security configuration, training, and ongoing administration.
Protect users and business systems with threat monitoring, endpoint protection, identity and access management, security audits, and managed detection capabilities.
Modernize business communications with phone system migrations, soft phone setup, user training, network support, ongoing management, and responsive technical assistance.
Issues get fixed at the root so users stop reporting the same problem. Your team gets human helpdesk access, monitoring, troubleshooting, and training.
These businesses outgrew the one employee who fixed everything. See how dependable support gave their staff time back.
"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"
"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."
"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."
"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."
"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."
"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."
"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."
"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."
"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"
"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."
"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."
"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."
"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."
"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."
"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."
"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."
"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"
"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."
"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."
"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."
"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."
"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."
"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."
"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."
Tired of long holds and slow callbacks? LME answers live, bills with no surprise line items, and assigns a team that knows your people.
Human support is available around the clock so employees have help when technology problems arise.
Receive practical explanations and recommendations without unnecessary technical complexity or confusing jargon.
Work with familiar technicians and assigned leads who understand your environment and support needs.
LME supports Chicagoland small and mid-sized businesses with dependable service and long-term relationships.
Employees give up on IT when every call means starting over with a stranger. They reach the same family-run team, which already knows your setup.
CEO
Joe Engelking serves as CEO of LME Services, proudly carrying forward the standard of service excellence his father, Leon, established in 1994. Based at the company's Hoffman Estates headquarters, Joe leads new business development and client relationships across the Chicagoland area, ensuring every organization receives technology solutions tailored to their unique needs. As a second-generation leader, he blends decades of family expertise with a forward-thinking approach, championing the integration of AI and automation into client operations to improve efficiency and security. Joe is deeply committed to LME's mission of practical, plain-English technology guidance, working closely with small and mid-size businesses, law firms, and financial services companies. His leadership reflects a genuine dedication to keeping clients running, secure, and confident in their technology partner.
Founder
Leon Engelking is the Founder of LME Services, having launched the company in 1994 after a career at IBM during the early rise of Microsoft and personal computing. Recognizing an underserved population of business owners who needed dependable, practical IT support as internet adoption emerged, Leon built LME from the ground up to meet that need. Over more than three decades, he guided the company through major technology shifts, including ransomware growth, cloud computing adoption, and the transition to remote work. His vision established LME's family-run culture and its commitment to long-term client relationships throughout Chicagoland. Leon's legacy continues to shape the company's values of security-first operations and dedicated, personalized service for small and mid-size businesses across the region.
An end user service supports the people who use a company’s technology every day. It can include helpdesk assistance, password and account support, device troubleshooting, software guidance, connectivity issues, Microsoft 365 administration, user training, and escalation of more complex technical problems. LME Services combines remote support, monitoring, and on-site assistance when needed.
Talk with LME Services about responsive support for your employees and systems.
Your team shouldn't lose a workday waiting for a remote help desk to send a tech. Our Hoffman Estates technicians provide hands-on, on-site device support across Chicagoland.
Chicagoland
Primary Coverage
24/7 Support
Support Availability
Hoffman Estates
Headquarters
Contact LME Services to discuss availability for your business location.
Recognized by GoodFirms in 2023 for a client-first approach to IT support.
Featured on UpCity among top-rated managed IT services providers in Chicago.
Ranked by Clutch as a top managed service provider in Illinois for 2024.
Outgrown ad hoc fixes, or waiting too long on your provider? Tell us about your users and systems, and we will suggest next steps.
For immediate assistance, feel free to give us a direct call at 847-496-5196. You can also send us a quick email at info@lmeservices.com.
For immediate assistance, feel free to give us a direct call at 847-496-5196. You can also send us a quick email at info@lmeservices.com.