Fixed Fee IT Support for Growing Businesses

Fixed fee IT support that ends surprise bills with one flat, predictable fee. A family-run team since 1994, with local technicians who know your business.

IT support technician monitoring business systems

Our Fixed Fee IT Support Services

Everything a growing business expects from an IT department, under one flat fee. Helpdesk, monitoring, security, backups, and ongoing management are included.

Managed IT Services

Comprehensive outsourced IT management covering infrastructure, monitoring, cybersecurity, backups, compliance assistance, user training, and ongoing support for business operations.

Helpdesk Support

Give employees access to technicians for remote troubleshooting, hardware and software assistance, performance issues, network concerns, and on-site support when needed.

Remote Monitoring

Proactive monitoring identifies system problems and threats while experienced technicians respond remotely to help reduce downtime and business disruption.

Cybersecurity Services

Protect business systems with threat monitoring, endpoint protection, identity and access management, security audits, and managed detection and response capabilities.

Backup And Recovery

Automated backups for servers, workstations, and cloud data include offsite replication, ransomware-resistant versioning, test restores, and restoration support.

Microsoft 365 Support

Manage Microsoft 365 security, users, licensing, SharePoint, OneDrive, Teams, backups, training, and ongoing administration through one support team.

Flat-Fee IT Management

Predictable Support For Business Technology

Problems get solved, not billed by the hour and left half-done. One fee covers helpdesk, monitoring, cybersecurity, backups, cloud management, and user guidance.

Technician providing fixed fee IT support
Trusted By Businesses

Client Success Stories

"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"

Marlan Walker
Marlan Walker

"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."

Shashi Narahari
Shashi Narahari

"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."

David Schuelke
David Schuelke

"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."

Jason Bergen
Jason Bergen

"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."

Lara Cleary
Lara Cleary

"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."

Patty Lovelady
Patty Lovelady

"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."

Travis Penfield
Travis Penfield

"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."

George Dades
George Dades

"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"

Marlan Walker
Marlan Walker

"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."

Shashi Narahari
Shashi Narahari

"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."

David Schuelke
David Schuelke

"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."

Jason Bergen
Jason Bergen

"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."

Lara Cleary
Lara Cleary

"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."

Patty Lovelady
Patty Lovelady

"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."

Travis Penfield
Travis Penfield

"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."

George Dades
George Dades

"LME is has an amazing team and have been great development partners on all our projects. They deliver on time and keep us updated frequently on what they are doing!!!"

Marlan Walker
Marlan Walker

"LME has proven to be an exceptionally reliable partner for us, consistently delivering high-quality results across a diverse range of projects. Joe is always offering helpful suggestions and making sure issues are resolved."

Shashi Narahari
Shashi Narahari

"When Joe assigned Ivan as our lead, we felt like we finally had IT solved. Ivan has been with us 24×7 and the team behind him makes sure nothing falls through the cracks."

David Schuelke
David Schuelke

"We’ve been using LME Services for our business IT support, and the experience has been fantastic. Their cybersecurity expertise, responsiveness, and ability to explain complex tech in plain English really set them apart."

Jason Bergen
Jason Bergen

"We are not IT savvy people and wanted the best equipment within our budget with the easiest set-up and usage possible, so we could focus our time on our legal clients. They’ve helped optimize our technology and simplify it down to something that is easy for us to use."

Lara Cleary
Lara Cleary

"I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help."

Patty Lovelady
Patty Lovelady

"Thanks to LME Services’ efforts, our workflow issues are finally resolved. We’ve worked with other IT companies but they lacked the oversight we needed. Leon and his team collaborate seamlessly with us and make sure we know someone cares."

Travis Penfield
Travis Penfield

"They deliver on a wide-breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone."

George Dades
George Dades
The LME Difference

Why Choose LME Services?

Tired of invoices you cannot explain? LME offers flat pricing, no long-term contracts, and real people who answer the phone.

Predictable Billing

Flat-fee managed IT support creates clearer budgeting and reduces reliance on unexpected, reactive IT support.

Family-Run Expertise

A second-generation provider brings long-term relationship building and practical technology guidance to Chicagoland businesses.

Continuous Monitoring

24/7 monitoring and human support help identify threats and technical issues before they create larger disruptions.

Unified Support

One team can coordinate IT management, cybersecurity, backups, Microsoft 365, and communications services.

Meet The LME Services Team

Leon Engelking and his son, Joe, are the father-son team who have run LME Services since 1994.

Portrait of Joe Engelking, CEO of LME Services

Joe Engelking

CEO

Joe Engelking serves as CEO of LME Services, proudly carrying forward the standard of service excellence his father, Leon, established in 1994. Based at the company's Hoffman Estates headquarters, Joe leads new business development and client relationships across the Chicagoland area, ensuring every organization receives technology solutions tailored to their unique needs. As a second-generation leader, he blends decades of family expertise with a forward-thinking approach, championing the integration of AI and automation into client operations to improve efficiency and security. Joe is deeply committed to LME's mission of practical, plain-English technology guidance, working closely with small and mid-size businesses, law firms, and financial services companies. His leadership reflects a genuine dedication to keeping clients running, secure, and confident in their technology partner.

Portrait of Leon Engelking, Founder of LME Services

Leon Engelking

Founder

Leon Engelking is the Founder of LME Services, having launched the company in 1994 after a career at IBM during the early rise of Microsoft and personal computing. Recognizing an underserved population of business owners who needed dependable, practical IT support as internet adoption emerged, Leon built LME from the ground up to meet that need. Over more than three decades, he guided the company through major technology shifts, including ransomware growth, cloud computing adoption, and the transition to remote work. His vision established LME's family-run culture and its commitment to long-term client relationships throughout Chicagoland. Leon's legacy continues to shape the company's values of security-first operations and dedicated, personalized service for small and mid-size businesses across the region.

Frequently Asked Questions

What is fixed fee IT support?

Fixed fee IT support is a managed technology arrangement with predictable recurring billing rather than relying only on hourly, reactive IT support. Services may include helpdesk support, proactive monitoring, cybersecurity, backups, updates, troubleshooting, and technology management. LME Services builds the support approach around the organization’s systems, users, operational needs, and selected service scope.

What does fixed fee IT support include?

Is fixed fee IT support better than reactive IT support?

Can LME Services support Microsoft 365?

Does fixed fee IT support include cybersecurity?

Does LME Services provide backup and disaster recovery?

Where does LME Services provide fixed fee IT support?

How can a business get started with fixed fee IT support?

Ready For More Predictable IT Support?

Talk with LME Services about your systems, support needs, and technology priorities.

Service Areas We Support

Flat pricing means little if your provider still takes days to get a tech to your door. Our Hoffman Estates technicians keep local, on-site help close for Chicagoland businesses.

Chicagoland

Primary Coverage

24/7 Support

Support Availability

Hoffman Estates

Local Headquarters

Do We Support Your Business Location?

Confirm service availability and discuss your organization’s technology needs.

Trusted Experience

Awards and Recognition

GoodFirms Best Company to Work With badge

GoodFirms Best Company to Work With

Recognized by GoodFirms in 2025 for a client-first approach to IT support.

UpCity Top IT Provider badge

UpCity Top IT Provider

Featured on UpCity among top-rated managed IT services providers in Chicago.

Clutch Top Managed Service Provider Illinois 2026 badge

Clutch Top Managed Service Provider Illinois 2026

Ranked by Clutch as a top managed service provider in Illinois for 2026.

Get Fixed Fee IT Support

Outgrown ad hoc IT, or tired of bills that keep surprising you? Tell us about your setup and get an honest, flat-fee plan.

Contact Us Today

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For immediate assistance, feel free to give us a direct call at 847-496-5196. You can also send us a quick email at info@lmeservices.com.