Managed Service Model

Service Model:

MSPs provide ongoing IT services under a subscription-based or contractual model. This method makes MSP responsibility for the day-to-day management of a company’s IT infrastructure, systems, and networks as their services are proactive and continuous and are incentivized to keep systems from going down as more work means lower profits.

Engagement Duration:

MSPs provide Long-term, ongoing relationships with clients with continuous monitoring, updates, and maintenance of systems. Contracts are often structured as monthly or yearly agreements, with the MSP being responsible for always keeping the IT environment operational.

Scope of Services:

MSPs manage the entire IT ecosystem of an organization, acting as an outsourced or co-managed IT department. Services include network management, cybersecurity, data backup, disaster recovery, hardware and software procurement, help desk support, and compliance management. Because they want to keep issues at a minimum, they focus is on ensuring operational efficiency and preventative maintenance (fixing issues before they become critical).

Responsibility:

MSPs take full responsibility for the ongoing functioning of IT systems and infrastructure proactively ensuring systems are secure and operational, offering regular updates, security patches, and monitoring services to prevent downtime or data breaches. They can provide remote and onsite support, acting as an extension of your IT team or as your entire IT department.

Cost Structure:

MSPs work on a subscription-based pricing model (often per-user or per-device), providing predictable, recurring monthly costs. They include service-level agreements (SLAs) that define the performance expectations, response times, and up-time guarantees.