Managed IT from the town we actually work out of.
Our office is at 1265 Freeman Road — when you need someone on-site, we’re already local.
Managed IT from our Hoffman Estates office.
A live person answers 24/7; after hours we open a ticket and contact our after-hours support. Plans start at $75 per user per month. Email-only users cost less. Free assessment.
- Managed IT, help desk, security and backups
- Family-run since 1994
- One-year agreement with a 90-day opt-out
Rated 4.9 out of 5 on Google.
▶Watch: Is your IT holding your business back?Managed IT in Hoffman Estates, answered directly
By Joe Engelking, CEO. Updated November 2026.
What does managed IT cost for a Hoffman Estates business?
We price managed IT as a flat monthly plan based on your people, devices, and what you need to protect, so there is no one-size price. After a short discovery call we send a quote the same day. There are no surprise line items. Service runs on a one-year agreement with a 90-day opt-out.
How fast can you get on-site in Hoffman Estates?
Our office is at 1265 Freeman Road in Hoffman Estates, so on-site help is a same-city visit instead of a technician driven in from across the region. Many issues are solved remotely, and when one cannot be, we offer same-day on-site support when needed.
What should a Hoffman Estates business look for in an IT provider?
Look for a local team you can reach, flat pricing you understand, security and backups included instead of sold as extras, and a 90-day opt-out. Ask who answers the phone, how fast they get on-site, and whether they test your backups. A provider that is nearby is easier to hold accountable.
Can we switch IT providers in Hoffman Estates without downtime?
Yes, with a planned transition. We build and test the new environment alongside your existing one, confirm you own your accounts, and cut over on a planned date. Most transitions take two to four weeks from kickoff to cutover, depending on your environment and how much documentation your current provider shares.
| Topic | LME Services | Distant or remote-only provider |
|---|---|---|
| Familiarity with the area | Based at 1265 Freeman Road, in town | Based somewhere else |
| On-site help | Same-day on-site support when needed | Dispatched from far away, or remote only |
| Who answers | A local team, not a call center | Often a call center or ticket queue |
| Pricing | Flat, predictable monthly plan | Often hourly or per-ticket billing |
| Security and backups | Included in the plan | Often sold as extras |
| Contract | One-year agreement, 90-day opt-out | Often a multi-year term |
What do IT support packages include for a Hoffman Estates business?
Every LME plan covers the same core: round-the-clock monitoring, patching, a help desk your staff can call or email, backup and recovery, and security. Plans start at $75 per user per month. What changes the price is headcount, device count, what needs protecting and any compliance requirements. We quote the same day after a free assessment, so you see the number before deciding anything. Here is how outsourced IT support works.
What does IT network support cover?
We design, install, monitor and support the wired and wireless network: switches, firewalls and Wi-Fi access points. That includes a coverage survey before access points go up, guest traffic kept apart from business systems, and network diagrams that you own. Larger cabling jobs go to a trusted installer we coordinate. Details are on our managed network services page.
Do you handle IT procurement for Hoffman Estates businesses?
Yes. We purchase and set up the equipment your business needs, such as computers, firewalls, switches and Wi-Fi, and enroll it in our monitoring and security so it is managed from the start. You get one team to call about the hardware instead of chasing a vendor.
Can you help us answer security and compliance questionnaires?
Yes. Customers, insurers and regulators send questionnaires about logging, patching, backups and employee training, and the answers have consequences. We help fill them out accurately, then make sure the environment matches what the form says. If you fall under HIPAA, SOC 2 or ISO 27001, we work to those too. See the compliance guide.
| What you need | What we do | Read more |
|---|---|---|
| Day-to-day support | Help desk, monitoring, patching | IT help desk |
| Network and Wi-Fi | Design, install, monitor, support | Managed network |
| Hardware | Purchase, set up, enroll in monitoring | Systems maintenance |
| Security | Endpoint protection, firewall, incident response | Cybersecurity |
| Backup and recovery | Offsite backups, test restores, recovery plan | Backup and DR |
| Compliance paperwork | Questionnaires, HIPAA, SOC 2, ISO 27001 | Compliance guide |
Who we support near Hoffman Estates
Our office is in Hoffman Estates, and our clients are spread across the Northwest and North suburbs. Nearby examples include Kelley, Kelley & Kelley and Trickster Cultural Center in Schaumburg, the American Board of Psychiatry and Neurology in Buffalo Grove, Tuf-Tite in Lake Zurich, and Hansen & Cleary in Northbrook.
Local enough to actually show up.
Same-city response
Being headquartered in Hoffman Estates means faster on-site visits when remote support isn’t enough — not a technician dispatched from across the region.
Proactive IT support
Monitoring and maintenance that catches problems before they become downtime, for the small and mid-size businesses that make up our own business community.
Security built in
Cybersecurity, backup, and compliance support built into every plan — not an upsell after something goes wrong.
Coverage for Hoffman Estates businesses.
We’re neighbors, not a call center.
LME Services has been headquartered in Hoffman Estates for over three decades. When you call, you’re talking to the same local team every time — not a national helpdesk that’s never seen your office.
We know this town because we're in it.
Hoffman Estates mixes big I-90 corporate campuses with a deep base of small, local businesses — and those local businesses often get treated like an afterthought. We don't do that.
Real businesses, real relationships.
“They deliver on a wide breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone.”
“I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help.”
Common questions
We’re headquartered right here at 1265 Freeman Road — Hoffman Estates isn’t a marketing region for us, it’s where our office is.
Yes — being local means on-site visits are fast, not a half-day trip across the metro area.
Mostly small and mid-size local businesses — the same size company we’ve supported for 30 years.
It is a one-year agreement with a 90-day opt-out. You stay because it’s working, not because you’re locked in.
Your competitors are already using AI. Every week you wait, they pull further ahead.
While your team spends hours on email, quotes, scheduling and follow-up, the business down the street is letting AI handle the busywork. The AI Quick-Win Assessment shows you where AI will pay off in your business, which tools are safe for your data, and what to switch on first.
Example only: 5 hours a week for 48 weeks at $40 an hour. Your results depend on your team, tasks and tools. We estimate the numbers with you and never guarantee savings.
A 45-minute conversation about where your hours and dollars go: email, quotes, scheduling, follow-up and reporting.
A short report with quick wins ranked by impact and effort, real tool prices, estimated hours saved and the risks to avoid.
A 30-minute review call and a four-day starting plan, about 10 to 15 minutes a day. We can set it up for you or train your team.
Questions about your IT? Call 847-496-5196 or get a free IT assessment.