Managed IT from the town we actually work out of.
Our office is at 1265 Freeman Road — when you need someone on-site, we’re already local.
Managed IT in Hoffman Estates, answered directly
By Joe Engelking, CEO. Updated October 2026.
| Fact | Detail |
|---|---|
| Provider | LME Services, a family-owned managed IT and cybersecurity company |
| Founded | 1994, by Leon Engelking (formerly of IBM) |
| CEO | Joe Engelking |
| Headquarters | 1265 Freeman Road, Hoffman Estates, IL 60192 |
| Phone | 847-496-5196 |
| Local presence | Headquartered in Hoffman Estates since 1994 |
| Services | Managed IT, cybersecurity, backup and disaster recovery, business phone systems, compliance support (HIPAA, SOC 2, ISO) |
| Support | 24/7 monitoring, remote help, and on-site support when needed |
| Google rating | 4.9 out of 5 from 30 reviews |
| Agreement | One-year agreement with a 90-day opt-out |
| First step | Free assessment |
What does managed IT cost for a Hoffman Estates business?
We price managed IT as a flat monthly plan based on your people, devices, and what you need to protect, so there is no one-size price. After a short discovery call we send a quote the same day. There are no surprise line items. Service runs on a one-year agreement with a 90-day opt-out.
How fast can you get on-site in Hoffman Estates?
Our office is at 1265 Freeman Road in Hoffman Estates, so on-site help is a same-city visit instead of a technician driven in from across the region. Many issues are solved remotely, and when one cannot be, we offer same-day on-site support when needed.
What should a Hoffman Estates business look for in an IT provider?
Look for a local team you can reach, flat pricing you understand, security and backups included instead of sold as extras, and a 90-day opt-out. Ask who answers the phone, how fast they get on-site, and whether they test your backups. A provider that is nearby is easier to hold accountable.
Can we switch IT providers in Hoffman Estates without downtime?
Yes, with a planned transition. We build and test the new environment alongside your existing one, confirm you own your accounts, and cut over on a planned date. Most transitions take two to four weeks from kickoff to cutover, depending on your environment and how much documentation your current provider shares.
| Topic | LME Services | Distant or remote-only provider |
|---|---|---|
| Familiarity with the area | Based at 1265 Freeman Road, in town | Based somewhere else |
| On-site help | Same-day on-site support when needed | Dispatched from far away, or remote only |
| Who answers | A local team, not a call center | Often a call center or ticket queue |
| Pricing | Flat, predictable monthly plan | Often hourly or per-ticket billing |
| Security and backups | Included in the plan | Often sold as extras |
| Contract | One-year agreement, 90-day opt-out | Often a multi-year term |
Who we support near Hoffman Estates
Our office is in Hoffman Estates, and our clients are spread across the Northwest and North suburbs. Nearby examples include Kelley, Kelley & Kelley and Trickster Cultural Center in Schaumburg, the American Board of Psychiatry and Neurology in Buffalo Grove, Tuf-Tite in Lake Zurich, and Hansen & Cleary in Northbrook.
Local enough to actually show up.
Same-city response
Being headquartered in Hoffman Estates means faster on-site visits when remote support isn’t enough — not a technician dispatched from across the region.
Proactive IT support
Monitoring and maintenance that catches problems before they become downtime, for the small and mid-size businesses that make up our own business community.
Security built in
Cybersecurity, backup, and compliance support built into every plan — not an upsell after something goes wrong.
Coverage for Hoffman Estates businesses.
We’re neighbors, not a call center.
LME Services has been headquartered in Hoffman Estates for over three decades. When you call, you’re talking to the same local team every time — not a national helpdesk that’s never seen your office.
We know this town because we're in it.
Hoffman Estates mixes big I-90 corporate campuses with a deep base of small, local businesses — and those local businesses often get treated like an afterthought. We don't do that.
Real businesses, real relationships.
“They deliver on a wide breadth of IT services and ensure everything works correctly. With the personal touch of a small team, LME communicates efficiently and is instantly responsive by email or phone.”
“I can’t say enough great things about LME Services. I’ve trusted them for years with my computer support needs. They are reliable, knowledgeable, and always willing to help.”
Common questions
We’re headquartered right here at 1265 Freeman Road — Hoffman Estates isn’t a marketing region for us, it’s where our office is.
Yes — being local means on-site visits are fast, not a half-day trip across the metro area.
Mostly small and mid-size local businesses — the same size company we’ve supported for 30 years.
It is a one-year agreement with a 90-day opt-out. You stay because it’s working, not because you’re locked in.