Here is a fix for situations where Android or iPhones will connect to a Microsoft Exchange Server but email won’t sync
I have encountered the sync error when using Microsoft Exchange 2010, Microsoft Exchange 2013 and Microsoft Exchange 2016.
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How to fix it when an iPhone connects to a Microsoft Exchange Server but won’t sync email
- Login to your Domain Controller using domain admin credentials
- Go into Active Directory Users & Computers
- Click View, and make sure Advanced Features is enabled.
- Now, right-click on the user with the issue and select Properties.
- Go to Security and then click Advanced.
- Click Add, choose “Exchange Servers“, and then click OK.
- In the Applies to box, click Descendant msExchActiveSyncDevices objects. (make sure to choose the correct object because they are a lot of similarly named choices)
- Under Permissions, click and enable Modify Permissions.
- Click OK three times to get back to AD.
As long as the smartphone is already connected to ActiveSync the syncing should start almost instantaneously, you shouldn’t need to reboot or re-set up the account.
I have also seen that you may need to disable inheritance (if enabled) or enable inheritance (if disabled) in the afflicted user’s AD security settings, so...
To fix the iPhone sync issue via toggling inheritance:
- Follow steps 1 through 4 above
- Toggle inheritance from either enable or disable
- In the case of Windows Server 2008, Check or Un-Check the “include inheritable permissions from this object’s parent” option
- It will give you a warning about converting the permissions, make sure you are comfortable with this change as this will adjust some of their security rights within the network
That is how to fix when a Droid or iPhone Connects to Microsoft Exchange Server but won’t Sync or populate your email
To learn how to How to Connect Android Phone to Office 365
