How to Fix ELO Touchscreen Point of Sale System Not Printing

 

We have found that ELO touchscreens with built-in Star printers or Zebra printers will stop printing for seemingly no reason, this is how to diagnose faulty printing on your ELO POS

 

The main printing issue is often Windows Updates so uninstall all recently installed Windows updates (optionally you can disable the Windows update service so it won’t reinstall updates).  Please reboot after the updates have been removed and then check again after the reboot to confirm that the update didn’t reinstall itself.

To Uninstall a Windows Update search for the CONTROL PANEL and then select – PROGRAMS (UNINSTALL A PROGRAM) – VIEW INSTALLED UPDATES – Now sort by date and install any recent updates

Click here to learn how to disable Windows Updates

If removing Windows Updates didn’t fix the printing issues then check these items:

 

1. Check network adapters are set to private and not public
2. Attempt to Delete and Re-Add the printer
3. If removing updates doesn’t work then make sure to install all the Windows Updates and hardware drivers (Vantage Toolbar for Lenovo, Dell Command for Dell, and HP Updates Manager for HP)
4. Find updates for the STAR printers on the STAR website – https://starmicronics.com/support/products/tsp100eco-support-page/