Client: Prairie Contractors, Inc. | Industry: General Contractor
Prairie Contractors, a general contractor and construction services company, wanted to move away from reactive, pay-as-you-go break-fix IT support and onto proactive Managed IT Services.
The Challenge
- Years of piecemeal, break-fix IT support had left backups and server updates neglected, email buggy, and remote staff without a real support plan.
- Needed all computers, servers, and networking devices updated, secured, and supported.
- Needed spam filtering to cut down phishing risk.
- Needed a cost-effective, predictable monthly plan instead of per-incident billing.
- Needed backup and disaster recovery checked for real redundancy and failure alerting.
The Solution
- Rolled out RMM monitoring agents and antivirus licensing across every computer and server.
- Deployed cloud spam filtering and rerouted email through a secure smarthost.
- Installed cloud backup for all servers with automated failure alerts to staff.
- Set up alerting for internet outages and scheduled an on-site visit to get every remote worker’s device onto the new tools.
- Built a patching schedule so devices stay current automatically, with alerts for anything that falls behind.
- Fixed outstanding network issues (recurring Outlook credential prompts, wireless problems) so the baseline just worked.
The Results
Prairie Contractors moved from a neglected, budget-driven break-fix scenario to having every core aspect of their network covered under one predictable monthly plan.